Corporate Social Responsibility

Corporate Sustanibility
Innolux utilizes four steps when analyzing major sustainable development-related issues, builds matrices for the issues, determines the level of concern about them, and identifies, analyzes, and manages them to formulate sustainable development management goals.

 

Stakeholder compatibility
Step 1:
Identifying stakeholders
Identifying key stakeholders and issues is the first step to achieving sustainable development
Innolux references the five principles stipulated by the AA1000 Stakeholder Engagement Standard to identify key stakeholders, who are Innolux employees, clients, shareholders/investors, and suppliers as well as the government, the media, communities, and NGOs.
8
types of stakeholders
Sustainable Development
Step 2:
Determine issues to be analyzed
Innolux’s three major sources for sustainable development issues: Determining issues
3 major sources
 
27 major issues
Source 1
International sustainable development standards: Sustainable Development Goals (SDGs), Global Reporting Initiative (GRI) Standards, Responsible Business Alliance (RBA) Code of Conduct, Dow Jones Sustainability Index (DJSI), Carbon Disclosure Project (CDP), display panel industry trends, and internal organization policy objectives
Source 2
For special stakeholders, in addition to offering periodic communication channels, communication methods such as cooperation projects, forums, and seminars were provided to help gain a more in-depth determination and understanding of issues that stakeholders are concerned about.
Source 3
Since the introduction of the impact valuation (please refer to 1.3) in 2017, the monetization method has been used to assess the economic, environmental, and social impacts of the value chain. Assessment indicators include socioeconomics, greenhouse gases, air pollution, water pollution, waste, occupational safety, functional development, and health promotion. The assessment results serve as a reference for the Company to formulate its business policies and sustainable development-related actions.
After analyzing the issues, 27 sustainable development-related issues that stakeholders are concerned about have been identified.
Significance
Step 3:
Identify major issues
Major sustainable development issues were determined based on stakeholders’ level of concern about the issues and  assessment of the economic, environmental, and social impacts of the value chain.
 
Step 3-1
An online questionnaire survey was conducted to collect valid stakeholder feedback; a total of 80 questionnaires were collected.
 
Step 3-2
CSR Committee members measured and ranked the social, environmental, and economic effect of each issue.
Results obtained from Steps 3-1 and 3-2 were used to create a major sustainable development matrix to determine Innolux’s major sustainable development-related issues.
 
The results were reviewed and approved by the Corporate Social Responsibility Management Committee members and managers in 2018. Subsequently, the CSR goals and sustainable management policy were promoted.
80 questionnaires 

14 major sustainable development-related issues
Completeness
Step 4:
Manage major issues
Innolux divided the major sustainable development-related issues into economic, environmental, and social issues and introduced its management guidelines and promotional focuses for these issues. Next, the issues were disclosed in the CSR Zone on the Innolux official website. 3 types of issues
 

Stakeholder Communication
Innolux values the opinions of its stakeholders and understands that strengthening stakeholder communication and recognizing the issues that stakeholders are concerned with forms the basis for it to formulate sustainable development-oriented strategies and goals. Innolux discloses its efforts and investment in the areas of corporate governance, economics, the environment, and society to show its stakeholders that the issues that they are concerned with are being addressed. In addition, the Company actively invests in the issue of corporate social responsibility (CSR), demonstrating its determination to promote and implement CSR.

 
Categories Information Consultation Involvement Collaboration Issues of concern
One-way communication
 Providing objective information to stakeholders
Limited two-way communication
 Obtaining feedback from stakeholders
Communication involving two or more parties
Becoming involved with stakeholders
Communication involving two or more parties
 Becoming partners with stakeholders
Employees 1. Annual CSR Reports
2. New employee training
3. Innolux e-newsletters
4. Innolux Media video channel
5. Innolux iFB Facebook page
1. Quarterly labor-management meetings, quarterly employee welfare meetings, and quarterly Appointments with Responsibility
2. Production line employee/supervisor seminars
3. Employee satisfaction surveys, employee suggestion mailboxes, and employee care hotlines/mailboxes
4. Annual CSR and sustainable development questionnaires
1. Semi-annual outstanding engineering competition
2. Annual internal CSR audit
  ‧Financial performance
‧Recruitment and retention of competent employees
‧Remuneration and benefits
‧Personnel training
Clients 1. Annual CSR Report
2. Annual DJSI and CDP
1. Voice of the Customer (VOC) system for feedback from clients
2. Annual customer satisfaction survey analysis
3. Annual CSR and sustainable development questionnaires
1. RBA client inspections and quality checks   ‧Product quality and customer satisfaction
‧Supply chain management‧Greenhouse gas emissions
‧Green product management
Shareholders/
investors
1. Annual CSR report
2. Company annual report
3. Annual financial statement
4. Information disclosure on the Taiwan Stock Exchange Market Observation Post System as well as in the Investor Relations section on the Innolux official website
1. Annual shareholders’ meetings
2. Annual institutional investors’ conference
3. Investor hotlines and mailboxes
4. Periodic analyst interviews
5. Annual CSR and sustainable development questionnaires
1. Domestic and foreign investment institution seminars
2. Investor forums organized by brokers
  ‧Financial performance
‧Recruitment and retention of competent employees
Suppliers 1. Annual CSR report
2. Supplier promotional letters
3. Vendor commitment letters
1. Regular weekly/monthly supplier meetings
2. Supplier audits
3. Anti-corruption whistle-blowing mailboxes
4. Annual CSR and sustainable development questionnaires
1. Annual supplier conference
2. Monthly supplier quality meetings
1. Product carbon footprint database, supplier greenhouse gas inventory and carbon reduction, and other projects
2. Supplier anti-air pollution conferences
‧Supply chain management
‧Green product management
‧Pollution control
The government 1. Annual CSR report 1. Periodic official documents and correspondence
2. Annual CSR and sustainable development questionnaires
1. Participation in seminars and public hearings
2. Participation in industry guilds (in the industrial park) and TFT LCD industry associations
1. Adoption of green areas in Zhunangong 3 Park
2. Applied to the environmental Protection Administration for Carbon Trading Project
3. Signed a Letter of Intent for a Recycled Water Usage Project with the Tainan City Government and the Southern Taiwan Science Park Bureau
4. Meet with The Allied Association for Science Park Industries Hydropower Committee every quarter
5. Meet with The Allied Association for Tainan Science Park Industries Hydropower Committee every quarter
‧Greenhouse gas emissions
‧Energy resources management
‧Water resources management
‧Pollution control
The media 1. Annual CSR report
2. Updates to Innolux Education Foundation official website/Facebook page
1. Periodic mailbox and phone communication
2. Annual CSR and sustainable development questionnaires
1. Periodic press conferences
2. Periodic media tours
  ‧Financial performance
‧Recruitment and retention of competent employees
Communities 1. Annual CSR report
2. Updates to Innolux Education Foundation official website/Facebook page
1. CSR mailbox
2. Annual CSR and sustainable development questionnaires
1. Guided Tours of Native Ecology Base 1. Taiwan Air Pollution Forums ‧Pollution control
‧Community participation and social welfare
‧Occupational health and safety
‧Recruitment and retention of competent employees
NGOs
1. Annual CSR report 1. Annual CSR and sustainable development questionnaires 1. Private Air pollution expert seminars 1. Heartwarming Breakfast charity event
2. Heartwarming Christmas charity event
‧Community participation and social welfare
‧Pollution control
Note: Words in bold are cooperation projects